Canada Post update: Mail backlog to be cleared this week

JULY 13, 2011 – Canada Post mail processing plants in Toronto, Montreal and Vancouver continue to operate at full capacity to clear the backlog of letters and packages that accumulated during last month’s work stoppage.

Based on the current progress, Canada Post is predicting that plant operations will return to normal this coming weekend and that overall delivery performance will begin approaching normal levels in the near future.

Canada Post Corporation has informed Newspapers Canada that newspapers may be eligible for a customer service adjustment or goodwill payment as a result of the service disruption. There is no guarantee that customers will receive a rebate; assessments are done on a case-by-case basis by the Customer Relations team. Members who are interested in submitting a request for a refund should complete an online web-form in the Commercial Services section of the Canada Post website or contact customer service representatives by phone at 1-866-607-6301.

Any members of the Canadian Media Circulation Audit that were affected by the postal strikes and lockout are asked to review the CMCA circulation reporting procedures released by Newspapers Canada in June.

If you have any questions or concerns regarding Canada Post, please contact Newspapers Canada’s managing director, community media, Tina Ongkeko at