Need help navigating the Canada Post website?
Here are links to the most sought-after information about Canada Post’s commercial services. The links are divided into two sections:
I. General business links
II. Publications Mail and Neighbourhood Mail links
If you cannot find what you are looking for, contact Tina Ongkeko, Managing Director, Member Services, at tongkeko@newsmediacanada.ca.
I. General business links
| Overview of Price and Service Changes |
This page provides a central location for information about changes to Canada Post prices and services. |
| Commercial Service Network Toll-free: 1-866-757-5480 |
Customer service help centre specially equipped to investigate problems encountered by commercial customers. |
ADDRESS ACCURACYIncorrect addresses and addresses that are incorrectly formatted are among the most common reasons for late or non-delivery of mail. Use the services at Canada Post to help you verify the accuracy of your data. |
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| Find a Postal Code |
Use this tool to validate a single address and view its correct format. |
| Data Services |
Contact Data Services for information on the Address Accuracy program and to have your entire data file cleaned. Call 1-877-281-4137 or email data.targetingsolutions@canadapost.ca. |
CONTAINERSOrder Canada Post-supplied containers and arrange standing orders by contacting: |
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| National Equipment Container Facility (NECF) Order Desk | Phone: 905-565-0480 Fax: 905-564-6830 Email: necfteo@canadapost.ca |
| Regional Equipment Coordinator |
List of Regional Equipment Coordinators across Canada. New customers should call at least one week in advance in order to get the process set up. |
USER GUIDES |
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| Customer Guides |
Customer Guides and other online documents have been redesigned. The content, presented in modules, will take you through the steps required to prepare your mailing. These modules are: Service Overview, Pricing, Designing, Preparing, Creating an Order, Depositing, and Paying & Terms.Download Customer Guides for Publications Mail and Neighbourhood Mail (formerly Unaddressed Admail) here. |
| Mail preparation and presortation guides |
Mail Preparation and Presortation guides are in the Customer Guides in the “Preparing” module. |
ONLINE TOOLS |
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| Electronic Shipping Tools (EST) |
Prepare and pay for mailings and shipments online. For additional help, call the EST Help Desk: 1-866-511-0546 |
| My Canada Post dashboard |
Shortcuts to your account, orders, Online Business Centre, Precision Targeter, and more. |
| Popular Links |
Special dashboard with popular links for new users. |
| Online Business Centre (OBC) |
Access online tools and resources, including Electronic Shipping Tools (EST) Online. |
II. Publications Mail and Neighbourhood Mail links
| Publications Mail | Neighbourhood Mail | |
Overview of Price and Service Changes
Central location for information about changes to Canada Post prices and services. |
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| General Information | ⤓ | ⤓ |
Customer Guide
Customer Guides and other online documents have been redesigned. The content, presented in modules, will take you through the steps required to prepare your mailing. These modules are: Service Overview, Pricing, Designing, Preparing, Creating an Order, Depositing, and Paying & Terms. |
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Delivery Standards
When your mail will delivered |
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| How-To Guides | NDG Presort Tutorial ⤓ | Do-It-Yourself Checklist ⤓ |
Mail Preparation and Presortation Guide
Located in the Customer Guides in the “Preparing” module. |
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| Price Sheet | ⤓ | ⤓ |
Induction Locations and Cut-off Times
When and where to deposit your mail |
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Key Support Documents
Central location for all documentation for your Canada Post service, including the above documents and more. |
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