This week, the House of Commons Standing Committee on Government Operations and Estimates released its final report on the future of Canada Post. Entitled The Way Forward for Canada Post, the report concluded that significant changes must be made to model of service delivery.
Newspapers Canada President and CEO John Hinds raised several concerns to Members of Parliament that we have repeatedly heard from our members. These include:
- Over the last few years, postage rates have increased at a faster pace than all other business expenses.
- Transparent and communicate more with those affected by changes to its services or prices.
- An independent regulatory body should be established to oversee service standards, activities and postage rates, since the mandate of the Office of the Ombudsman at Canada Post does not cover these areas.
- As part of the postal transformation, local mail sorting was replaced with a centralized, regional model. Mail is sometimes shipped long distances to be sorted before being delivered, which has led to delayed mail delivery, especially over the winter.
You can see the committee’s full report here.