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Inland Press Association Webinar: How to Handle Difficult Situations– AND People
19 November 2015 @ 11:30 AM - 12:30 PM$15
With Dan Chiodo, President, iMPACT Training & Development and author of PerfectTIMING
Click here to register. Members of Newspapers Canada (CNA or CCNA) are eligible for a discounted rate of $15 per webinar. When registering, ensure you indicate your membership in the Association field.
Let’s face it, the workplace is an environment where difficult situations almost inevitably arise, complicated by difficult people as well. This webinar examines the types of difficult situations you might face, and how to have a positive attitude about each of them. You’ll understand the need for the critical thinking process when facing difficult situations. And you’ll learn a process of evaluating the situation so that you handle it well, and how to capitalize on the “learning factor” of each difficult situation. Dan Chiodo will show the difference between handling a difficult situation and a difficult person, and the times when WE might be difficult—not the situation or someone else.
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