As newspapers struggle to compete and watch their resources dwindle, it might be all too easy to let customer service lag. But if customers and advertisers abandon the product due to poor service, and those associated revenues disappear, that surely constitutes a false economy.
In this downloadable white paper and audio interview with Bryan Fox, customer care manager at The Globe and Mail, host Tim Shoults finds out how the customer service industry has gone through tremendous change in terms of how newspapers communicate and how we service customers, and provides some tips on how to get it right at your newspaper.
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What is Newspaper Training?
Newspapertraining.ca is an education hub created BY community newspapers FOR community newspapers. This portal has been built with all newspaper staff in mind—from editorial and sales, to design and management.
The industry is transforming and so are the skills needed to work in and manage it. Stay up-to-date with articles, tips, videos, webinars, Q&As, expert interviews, training modules and more.
Our goal is to create a forum where reporters, editors, sales teams and publishers come together to share innovative ideas that help make community newspapers go-to sources of information for Canadians.